Remote support Tools

Follow these steps to allow us remote access to your device:
1. Click Here to Download Teamviewer
2. Download and run the program (accept all messages).
3. After a few seconds you will see an ID and Password.
4. Email us or tell us the ID and Pwd.
Important: Do not close the Teamviewer Window.

How to Contact Us

We are here to help when you need us. Use any of these options:

Email - send us your request on support@emax.com.mt
Chat - Click on the Green Chat Icon on the bottom right hand side to start an online chat with us. Keep Chat window open!
Online Form - Send us your request using our Online Form
Phone - Call us on +356 27 988 988


Viewing Your Tickets Online

Upon raising the first ticket, the user will receive an email to activate their online account. By default, each user will have access to view only jobs raised by themselves. If you need one user to view all tickets for the company, then just send us an email requesting such access.

Tickets can be viewed online here: https://emaxmalta.freshdesk.com/


Support Email

Sending us your request via email is simple. Ensure your request is clear and informative. Please take note of the following:

Email Subject should provide a brief description of the issue/problem being encountered,

Email Body should include a more detailed description. Any files or screen shots (please send full screens not snippets) can be attached to the email to help us understand your issue faster.

Note: Each request should be reported via a separate email.

Support via Web Chat

Contact us via Web Chat ... 

Visit our site and click on the Green Icon (bottom right hand corner).
Input your name and email and then click on Start Chat.

Note: Keep the chat function open until we reply.